Cookie Policy

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your actions and preferences over time, so you do not have to re-enter them. Cookies are widely used to make websites work efficiently and to provide reporting information.

2. Types of cookies we use

We use the following categories of cookies on our website:

• Strictly necessary cookies: essential for the website to function, such as keeping you logged in to your TRADVIA client account and processing payments. These cannot be disabled if you want to use the site.
• Functional cookies: remember choices you make, such as your shipping preference or items added to a quote request draft.
• Analytics cookies: help us understand how visitors use our website so we can improve it. They collect aggregated, anonymous information about pages visited and device type.
• Preference cookies: store settings like location or language to improve your experience.

3. Third-party cookies

Some cookies are set by third parties we work with:

• Paystack: our payment processor uses cookies to help process transactions securely. You cannot complete an online payment without these.
• Authentication providers: when you sign in with Google or Apple, those providers may set cookies as part of the secure sign-in flow.
• Analytics or marketing partners: if we use such services, they may set cookies to measure performance. We keep this to a minimum.

4. How we use cookies

We use cookies to:

• Keep you signed in to your account and secure your session.
• Remember items you have added to a quote request and your shipping preference.
• Process payments securely through Paystack.
• Support group order invites and loyalty points features.
• Analyse website traffic and improve our content and performance.

5. Managing cookies

You have control over cookies. Most web browsers allow you to refuse or delete cookies through the browser settings. You can usually:

• Delete all cookies already on your device.
• Block cookies from being set.
• Set your browser to alert you when a cookie is being placed.

Please note that blocking strictly necessary cookies may prevent parts of our website — such as logging in, paying and saving a quote draft — from working correctly.

6. Cookies and personal data

Where cookies collect personal data, that data is handled in line with our Privacy Policy and Ghana's Data Protection Act, 2012 (Act 843).

7. Changes to this policy

We may update this Cookie Policy as we introduce new features or services. Please review it periodically for changes.

8. Contact us

For any questions about our use of cookies:

• Business name: TRADVIA
• Email: tradvia.gh@gmail.com
• Phone: 057 415 2945
• Location: Accra, Ghana