Terms & Conditions

1. About us

• Business name: TRADVIA
• Location: Accra, Ghana
• Email: tradvia.gh@gmail.com
• Phone: 057 415 2945

TRADVIA acts as a sourcing and freight forwarding agent connecting clients in Ghana with suppliers in China. We facilitate sourcing, inspection, shipping, customs clearance and door-to-door delivery.

2. Our services

We provide the following services:

• Product sourcing from verified suppliers in China based on your request.
• Quoting of goods, international shipping, local China delivery, customs and service fees.
• Air freight (approximately 7–14 days) and sea freight (approximately 60–80 days) door to door.
• Order tracking so you can follow your shipment from China to Ghana.
• Secure online payment through Paystack.
• Group ordering, where multiple users can contribute to a single order.
• A loyalty points programme rewarding repeat business.

3. Quotes and pricing

• A quote is an estimate based on the product details, quantity and shipping method you provide, and is valid for the period stated on the quote.
• Estimated shipping costs shown in our shipping estimator are indicative only. The final landed cost is confirmed in your formal quote.
• Prices may change due to supplier pricing, exchange rates, freight rates, customs duties or government levies outside our control.
• A quote is not a confirmed order until you accept it and payment is made.

4. Orders and payment

• When you accept a quote and pay, your order is placed with our supplier in China.
• Payments are processed securely by Paystack. We do not store your full card details.
• An order is confirmed once we receive successful payment notification from Paystack.
• You are responsible for providing accurate product details, quantities and a complete delivery address.
• Delivery times are estimates and may be affected by supplier lead times, shipping schedules, customs processing and events outside our control.

5. Group orders

• The Group Order feature allows multiple users to contribute to a single order under a shared Group ID.
• Group invites are valid for 7 days from creation. After this window, an invite expires.
• A reminder is sent to unpaid members before the payment deadline.
• Each member's items are grouped and tracked together on the shared order. Members can track the order using the Group ID.
• The member who pays is recorded as the payer for the order.
• An administrator may delete a group order and request a manual refund under the conditions in our Refund & Cancellation Policy.
• TRADVIA is not liable for disputes between group members regarding item selection, contribution amounts or payment arrangements.

6. Loyalty points

• The TRADVIA Loyalty Points programme rewards eligible orders with points that may be redeemed toward future services.
• Points are awarded at TRADVIA's published rates and are linked to your client account.
• Points may be redeemed subject to availability and minimum thresholds.
• TRADVIA reserves the right to modify, suspend or terminate the loyalty programme, adjust point balances for errors or fraud, and set expiry terms.
• Points have no cash value and are non-transferable except where expressly permitted.

7. Your responsibilities

You agree to:

• Provide accurate, complete and current information when requesting quotes and placing orders.
• Maintain the confidentiality of your account credentials and accept responsibility for activity under your account.
• Not use our services for any unlawful, fraudulent or prohibited purpose.
• Not misrepresent products, infringe intellectual property, or submit false information.
• Pay all amounts due in accordance with your accepted quote.

8. Shipping, customs and delivery

• We arrange freight, customs clearance and delivery to the address you provide in Ghana.
• Any customs duties, taxes or regulatory charges applicable to your goods are your responsibility unless stated otherwise in your quote.
• Risk in the goods passes to you upon delivery to your specified address.
• We are not liable for delays caused by suppliers, carriers, customs authorities, force majeure or events beyond our reasonable control.

9. Intellectual property

All content on this website — including the TRADVIA name, logo, text, graphics and layout — is owned by TRADVIA or its licensors and is protected by intellectual property laws. You may not copy, reproduce or reuse it without our written permission.

10. Limitation of liability

• To the extent permitted by law, TRADVIA's liability for any single order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental or consequential losses, or for losses arising from third-party suppliers, carriers or customs authorities.
• We are not liable for delays or failures caused by events outside our reasonable control, including force majeure.

11. Refunds

Refunds are governed by our Refund & Cancellation Policy. In summary, refunds are available only if requested before the order is placed with our supplier in China; once the order is placed, it is non-refundable.

12. Account suspension

We may suspend or terminate your account and refuse service if you breach these terms, engage in fraud or misuse our services.

13. Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

14. Governing law

These terms are governed by the laws of the Republic of Ghana. Any disputes will be resolved in the courts of Ghana unless we agree otherwise in writing.

15. Contact us

For any questions about these Terms & Conditions:

• Email: tradvia.gh@gmail.com
• Phone: 057 415 2945
• Location: Accra, Ghana